Reservations can be made via phone, email, or mail. For your convenience, the process is outlined below, or, for a complete list of resort user rules and reservation guidelines, review the Homeowners Guide HERE.
RESERVATIONS MAY BEGIN AND END on any day except Saturday. This avoids the splitting of weekends.
RESERVATION REQUESTS may be placed by mail, telephone, or E-mail. They are all processed in the order in which they are received and on a space available basis.
Written Requests
Please address written requests to:
Arroyo Roble Resort Management
Attn: Reservations
PO Box 2264, Sedona, AZ 86339-2264.
Telephone Requests
Telephone requests may be made anytime by calling (928) 282-7777 extension 1122. Your call will be recorded by the Resort’s automated answering system. Leave your name, telephone number, your interval number and your reservation request(s). Please note: The Resort Reservationists act upon calls in the order in which complete information is received.
WHEN YOU CALL RESERVATIONS, YOU WILL REACH THE VOICE MAIL SYSTEM which is available to you 24 hours a day, seven days a week. The voice mail system is paramount in assuring the strict adherence to our first come, first served rule. Using this method, an owner currently residing at the Resort has no advantage over an owner at home. This is why the reservationists do not answer telephone calls.
E-mail Requests
E-mail requests may be made anytime through our website (www.arroyoroble.com). Once you’ve reached the website, click on the “reservation” icon. Please complete all the information on the reservation request sheet; otherwise, we cannot guarantee that the request will be processed for you. You will receive a return E-mail or a telephone call and we will also mail a confirmation card which you should receive within two weeks.
RESERVATION REQUESTS FOR SEVEN (7) DAYS or longer may be placed up to twelve (12) months in advance (to the day). For example, on November 5, 2008, you may request a reservation that begins as far in the future as November 5, 2009.
RESERVATION REQUESTS FOR LESS THAN SEVEN (7) DAYS may be placed up to four (4) months in advance.
RESERVATIONS OF FOUR (4) DAYS OR MORE THAT INCLUDE THE NIGHT OF THE HOLIDAY of the following holidays: Easter, Memorial Day, Independence Day, Thanksgiving, Christmas, or New Year’s Day may be made up to twelve months in advance. For example, a four-night stay from December 22 through December 25, 2009, may be made as early as December 22, 2008. Reservations for these holidays that are less than four (4) days in length may only be made up to four months in advance.
RESERVATION REQUESTS WILL ONLY BE TAKEN FROM THE INTERVAL OWNER AND/OR HIS/HER DESIGNATED AGENT. The Resort must have the owner’s WRITTEN permission on file in order to make reservations for anyone other than the owner of record.
A WRITTEN CONFIRMATION of your reservation will be mailed to you. It is important you verify the information and notify the Resort immediately if it differs from what you expected. The longer the delay before the Resort is notified, the more difficult it may be to make a change. Your reservation is confirmed at the time the written confirmation is mailed. If you have not received your confirmation within two weeks, please promptly contact the Resort.
IF YOU REQUEST A SPECIFIC VILLA OR AREA of the Resort, we will do our best to comply, based on availability. However, we cannot guarantee that a specific villa will be available upon your arrival.
TWO RESERVATIONS AT A TIME MAY BE OUTSTANDING within a calendar year for each interval of ownership. For example, you may call the Resort February 1 to reserve a two (2) night stay beginning March 1. At the same time, you may reserve five (5) nights beginning June 1.
ONLY ONE WEEKEND EACH YEAR may be reserved for each interval of ownership. Please remember, an interval is seven (7) days in length and includes five (5) weekdays and one (1) weekend.
FRIDAY AND SATURDAY NIGHTS ARE CONSIDERED AS A WEEKEND AND MUST BE USED TOGETHER.
“SHORT NOTICE” RESERVATIONS – These provisions apply to reservations made on “short notice,” i.e., when six (6) days or less remain prior to the desired date of arrival, but before 12:00 p.m. on the date of arrival.
A reservation made on short notice does not affect any existing reservation(s) the owner may already have. These provisions allow an owner to use an extra weekend, if the space is available, without detracting from the standard weekend normally authorized; however, it still counts as days used on the interval.
An owner may also reserve a Friday only (one day) or a Saturday only (one day) if the request is made between 9:00 a.m. and noon on the Friday of the weekend concerned and if the space is available. Again, this time does not detract from the standard weekend normally authorized. However, it still counts as days used on the interval.
NOTE: Use of any weekend time under these provisions is limited to personal use only; extra weekend time is not for use by a “second party.”
THESE POLICIES ARE INTENDED TO ENSURE THAT ALL OWNERS ARE SERVED FAIRLY AND EQUITABLY. Attempts to circumvent the policies to gain an unfair advantage over other owners are not allowed. For example, a person asking to cancel their previously reserved weekend and asking to immediately reschedule it on a short notice basis will be denied.
SECOND PARTY USE – Owners may reserve time for use by someone other than themselves. If they have made a reservation in their own name, they may later authorize IN WRITING the use of that reservation by another. The owner is responsible for any unpaid charges and/or damages incurred by the second party.
Please notify the Resort of the second party’s name, address and telephone number at the time you make your reservation or at least 48 hours prior to their arrival. Otherwise, the Resort will require verification from the owner by telephone prior to the second party’s check-in, a process that may create delays. Without prior authorization, the second party user will not be given access to the villa.
